DOT 101-14 Airline Consumer Complaints Up From Previous YearWASHINGTON – Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were up 18.2 percent from the first nine months of 2013, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today. From January to September 2014, the Department received 12,350 consumer complaints, up from the total of 10,444 filed during the first nine months of 2013. In September, the Department received 1,157 complaints about airline service from consumers, up 14.2 percent from the 1,013 complaints received in September 2013, but down 27.8 percent from the total of 1,602 filed in August 2014. All of the complaints received by DOT are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations. The Department also routinely has discussions with individual carriers when it notices spikes or significant variations in complaint types or complaint levels. The consumer report also includes data on tarmac delays, on-time performance, cancellations, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers. In addition, the consumer report contains information on airline bumping, mishandled baggage reports filed by consumers with the carriers, and disability and discrimination complaints received by DOT’s Aviation Consumer Protection Division. The consumer report also includes reports of incidents involving the loss, death, or injury of pets traveling by air, as required to be filed by U.S. carriers. A news release on the Air Travel Consumer Report is available at http://www.dot.gov/briefing-room/airline-consumer-complaints-previous-year. The full consumer report is available at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports. Detailed information on flight delays is available at www.bts.gov. -END- You are subscribed to DOT News for Department of Transportation. This information has recently been updated, and is now available.
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Airline Consumer Complaints Up From Previous Year
