January 2016 On-Time Performance Up From Previous Year, December 2015

WASHINGTON – The reporting carriers posted an on-time arrival rate of 81.3 percent in January 2016, up from both the 76.8 percent on-time rate in January 2015 and the 77.8 percent mark in December 2015, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.

The reporting carriers canceled 2.6 percent of their scheduled domestic flights in January 2016, up from both the 2.5 percent cancellation rate posted in January 2015 and the 1.7 percent rate in December 2015.

The consumer report also includes data on tarmac delays, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers. In addition, the consumer report contains a tally of aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues such as flight problems, baggage, reservation and ticketing, refunds, customer service, disability, and discrimination. The consumer report also includes statistics on mishandled baggage reports filed by consumers with the reporting carriers, data on oversales, and information about the total number of animals that died, were injured, or were lost during air transport in January, as filed by the air carriers with the Aviation Consumer Protection Division.

Consumers may file air travel service complaints on the web at www.transportation.gov/airconsumer. This news release is available at https://www.transportation.gov/briefing-room/january-2016-time-performance-previous-year-december-2015. The full consumer report is available at www.transportation.gov/individuals/air-consumer/air-travel-consumer-reports. Detailed information on flight delays is available at www.bts.gov.

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