The Office of Drug and Alcohol Policy and Compliance (ODAPC) is introducing a short series of reminders called 'Back to Basics' for service agents (e.g., collectors, Medical Review Officers, etc.). Doing it right is important for protecting the safety of the traveling public, protecting the integrity of the testing process, and making sure that the process is fair to employees. 'Back to Basics' points out the more common issues we hear about regarding the drug and alcohol testing process. This is not a checklist for service agents but a reminder that your role is very important and crucial to the drug and alcohol testing process. We want to remind you to "Do it Right the First Time, and Every Time". We kick off the series with – The Urine Collector. To view 'Back to Basics' for urine collectors, visit https://www.transportation.gov/odapc/back_to_basics
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'Back to Basics' for Service Agents
