'Back to Basics' for Service Agents

Having trouble viewing this email? View it as a Web page.   In May, the Office of Drug and Alcohol Policy and Compliance (ODAPC) announced a short series of reminders called 'Back to Basics' for service agents (e.g., collectors, Medical Review Officers, etc). Doing it right is important for protecting the safety of the traveling public, protecting the integrity of the testing process, and making sure that the process is fair to employees. 'Back to Basics' points out the more common issues we hear about regarding the drug and alcohol testing process. This is not a checklist for service agents but a reminder that their role is very important and crucial to the drug and alcohol testing process. We want to remind service agents to "Do It Right the First Time, and Every Time". The second service agent highlighted in the series is – the Medical Review Officer (MRO). To view 'Back to Basics' for MROs, visit https://www.transportation.gov/odapc/back_to_basics   You are subscribed to DOT email updates. Subscriber Services: Manage Preferences Questions for DOT? Contact DOT STAY CONNECTED U.S. Department of Transportation | 1200 New Jersey Avenue, SE | Washington DC 20590 | 855-368-4200